DigiExam | Communication build through Transactional Emails

DigiExam | Communication build through Transactional Emails

DigiExam is a digital assessment provider for students and teachers, which helps in creating, delivering, and grading academic tests. It is based in Stockholm, Sweden, and runs its service in 90 countries and 2800 organizations.


DigiExams was founded in 2012, built on Google Cloud Platform (GCP) which offered a low-maintenance environment with managed services where Robin and his team could focus on the product instead of scaling and managing infrastructure.

At first, DigiExam sent emails through GCP which is meant for small-scale and test applications. As Digi Exam grew, the team realized the requirement of a robust email provider to keep up with their growth, which could include: 

  • Affordable with easy upgrades and management 
  • Reliable email analytic performance to understand deliverable issues 
  • Easy integration and comprehensive documentation with account security


Robin and his team reached Twilio SendGrid in search of a solution   

“Twilio SendGrid serves with a unique solution at an affordable price. We were able to start sending transactional emails to users quickly with their Go library,” says Robin. Which also helped us to leverage the marketing campaigns for our promotional email so that our whole team is empowered to send emails.

Not just that DigiExam team is now able to have an in-depth statistics report with real-time email analytics in their dashboard, which is easy to work. “It’s easy to take email delivery for granted but it is an important feature to lot the key functionality of a platform,” says Robin 


With Twilio SendGrid, Robin and his team made two achievements 

  • Where they saw a 97% of delivery rate and open rate of around 50% for transactional and marketing emails  
  • Gained visibility into their email program with permission-based access to email data

“We went from nobody being able to help our customers troubleshoot email issues to 10 people with various roles,” says Robin

Bottom Line

Twilio SendGrid is a perfect fit for DigiExam Because its:

Developer Friendly – With world-class APIs, Simple integration, and comprehensive documentation

Data-Driven – The UI provides a fast and impactful look at email performance 

Support for the entire team: Shareable account and user friendly to manage all email from a single platform

“HandySends powered by Twilio SendGrid provides us with everything we needed to effortlessly solve our email requirements. The quality of service in combination with a transparent pricing plan makes me confident that it is a service that we can scale with” – Robin Andersson  CTO.

40,000 Free Emails for 1st Month 

Extensive Support Documentation

Multi-Language Customer Support

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